Reach
Featured · Domestic abuse
Embedding the HDASH form for an IDVA service in Lincolnshire
“Jivan was open about support and described processes and options easily. Her knowledge of DA, IDVA and ISVA services was a big help.”
Introducing Reach
The future of Case Management
Reach is case management software for charities, local authorities and police. It brings every case, referral, risk assessment and report into one AI-powered platform, so your team spends more time with people and less time on admin.
- UK-hosted on Azure
- ISO 27001 certified
- Cyber Essentials Plus
- Never used to train AI
Built for domestic abuse, substance misuse and housing services, and for charities, local authorities and police
One platform, configured with the assessments, workflows and reports each sector relies on. And we are adding more sectors all the time.
Trusted by over 1,000 organisations across the UK and Ireland
Your whole service, managed in one place
✦ Case Assistant
Ask a question, or ask Reach to do something
Find records, log calls, draft notes and pull together case history in plain English. The assistant only sees what each user is allowed to see.
Reports in seconds
Commissioner and funder reports ready to run, or describe a new one and the assistant builds it.
Risk, always visible
DASH risk assessment and MARAC outcomes surface on every dashboard.
Whole-family case management
- Service users
- Perpetrators
- Children
- Safety plans
- Assessments
Multi-agency working
- Referrals in and out
- MARAC
- MATAC
- Domestic homicide reviews
Your policies, on hand
Build your handbooks into Reach so every worker has the best next step.
AI you can trust
Built for services where safety comes first
Our AI assistant runs inside our own infrastructure on Microsoft Azure in the UK. Your data stays inside that environment. It is never sent to a public AI service, never used to train any model, and never seen by any other organisation.
UK-hosted on Azure
Data held in UK data centres, end to end.
Never used for training
Your records stay yours. Always.
Independently certified
ISO 27001 information security management and Cyber Essentials Plus.
Permission-aware
The assistant only sees what each user is allowed to see.
Sectors
Configured for the work you do
Sector-standard assessments, workflows and reporting built in, for charities, local authorities and police.
DASH and HDASH risk, safety planning, MARAC and MATAC for IDVA, outreach, refuge and helpline teams.
Charities · Local authorities · Police
Treatment journeys, recovery planning, outcomes and reporting for drug and alcohol services.
Charities · Local authorities
Tenant support plans, Outcomes Star recording, risk assessments and reporting for housing associations and supported housing providers.
Charities · Housing providers
Don't see your sector?
Reach is built to adapt. Tell us how your service works and we'll show you how it fits.
1,000+organisations across the UK and Ireland trust Paloma to support the people who need it most.
Case studies
More time for the people who need it
About Paloma
Software for good, from people who know the sector
Paloma has built case management software for the for-good sector since 1992. Our systems are developed alongside sector experts, so they keep up with legislation and practice, and designed around the people who use them every day.
With account management, training and support from a team that understands domestic abuse, housing and substance misuse services, you get software that works the way your service does. Meet the team.
Service and support
Expert account management, training and support to sustain success.
Simple pricing
Priced per user, per year, with discounts based on your income.
Continuous upgrades
Updates that keep pace with the latest policy and legislation changes.
Guided onboarding
We configure your account and migrate your data, so support never stops.
Already using Modus, Harmonia or PalBase? Our established products remain fully supported, with updates, training and help whenever you need it. Visit our products page or the support portal.
See Reach in action
A 30-minute walkthrough, shaped around your service.